FAQS

1. What materials are used in your products?
Our pieces are crafted from premium fabrics including Lawn, Cotton, Silk and Winter Cotton, finished with handcrafted details such as hand embroidery, Tarkashi, Ari Work, mirror work and lacework. The exact fabric for each piece is listed on its product page.

2. How do I care for my garment?
Care depends on the fabric. Lawn and cotton pieces can be gently hand washed in cold water and dried in shade. Silk, mirror-work and heavily embroidered pieces should be dry cleaned to protect the embellishments. Please follow the specific care instructions on each product page, and always avoid bleach and harsh detergents.

3. Do you offer international shipping?
We currently offer free delivery across Pakistan (3–7 business days). For international orders, please message us on WhatsApp at 03396688668 and we will assist you where possible.

4. Can I return or exchange my item?
We offer exchanges within 10 to 14 working days of delivery, for unused and unwashed items in their original packaging with all tags attached. Customised items cannot be exchanged unless faulty. Please see our Refund & Exchange Policy for full details.

5. How do I track my order?
Once your order has shipped, we will send you a tracking number via SMS or WhatsApp so you can follow your delivery.